Stop the water first
Find the main water shutoff before you need it. In most Garland homes it is near the water meter at the street, or on an exterior wall or in the garage. Turn it off, then open a faucet at the lowest point to drain lines. If you cannot find it, call the City of Garland Water Utilities.
Why pipes burst in Garland
- Freezes. Winter Storm Uri in February 2021 left many Garland residents without water, and a hard freeze at the end of January 2026 brought ice again. Water expands as it freezes and splits pipe, often at the thaw.
- Old lines. Original copper, galvanized steel and polybutylene supply lines in 1960s to 1990s homes fail without warning.
- Pressure and fittings. Failed braided hoses, supply connectors and water heater lines.
- Attic and wall lines. Pipes in exterior walls and attics freeze first.
What cleanup looks like
- ExtractionStanding water is removed from floors and carpet quickly, while it is still clean.
- Inspection with moisture metersWalls, ceilings and floors are mapped for hidden water, including attic and lower-level rooms.
- Removal of what will not dryWet insulation, ceiling panels and soaked pad usually come out.
- DryingAir movers and dehumidifiers run until readings match dry targets.
- Pipe repairA plumber repairs the line. Restoration does not fix plumbing.
Insurance and burst pipes
Most Texas policies cover sudden and accidental water damage such as a burst pipe (TDI). Check endorsements, because some policies cap sudden plumbing discharge coverage. Keep photos, receipts and the plumber's report. Clean water becomes contaminated after 24 to 48 hours, so mitigate right away.
See emergency water removal for the first-minute steps and ceiling water damage repair if the line was in the attic. The general process is described under burst pipe and water damage restoration in Garland.
Ready to talk to someone?
Describe what happened and your ZIP code. You will be connected with an independent provider.
Frequently asked questions
Where is my main water shutoff in Garland?
Usually near the water meter at the street, in the garage, near the water heater or on an exterior wall. Find and label it now. If you cannot, call City of Garland Water Utilities for help.
Will insurance pay for a burst pipe?
Often yes if the damage was sudden and accidental, but policies and endorsements differ. Some cap payment for plumbing discharge. Document everything and call your insurer promptly.
Should I thaw a frozen pipe myself?
A hair dryer on low heat can thaw an accessible pipe, but never use an open flame. Leave a faucet open so melting ice has somewhere to go, and be ready to shut the water off.
How long does cleanup take after a burst pipe?
Clean-water losses typically take several days of drying. Hidden water in walls and attics can extend it. Repair is separate and starts after readings are dry.